At XWatches, we aim to process and deliver every order safely and efficiently.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Processing time may vary depending on product availability, order volume, address verification, and other operational requirements.

2. Delivery Time

Estimated delivery timelines may vary depending on the customer’s location and courier service.

Typical delivery may take approximately 3–7 business days after dispatch.

Remote or difficult-to-service locations may require additional time.

The delivery estimate shown at checkout or communicated with your order should be considered the most relevant estimate.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Promotional offers may provide free or discounted shipping subject to the conditions of the offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

• Full name
• House/flat number
• Street/locality
• Area
• Landmark
• City
• State
• Pincode
• Mobile number

XWatches will not be responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.

5. Courier Delays

Delivery may occasionally be delayed because of:

• Weather conditions
• Public holidays
• Courier operational issues
• High order volumes
• Natural disasters
• Transportation disruptions
• Government restrictions
• Incorrect address information
• Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers in tracking delayed shipments.

6. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided with the order.

Tracking availability depends on the logistics partner.

7. Failed Delivery

If a courier attempts delivery but is unable to complete it because the customer is unavailable, the address is incorrect, or the customer refuses delivery, additional delivery attempts may be made according to the courier’s process.

Repeated failed delivery may result in the order being returned to XWatches.

8. Cash on Delivery

For Cash on Delivery orders, the customer must be available at the delivery address and provide the required payment at the time of delivery.

Additional verification may be requested before dispatch.

9. Inspection on Delivery

Customers are encouraged to inspect the package at the time of delivery.

If the package appears seriously damaged or tampered with, please record appropriate evidence and contact XWatches as soon as possible.

10. International Shipping

Unless specifically stated otherwise on the website, XWatches currently focuses on deliveries within India.

11. Contact

For shipping-related questions:

XWatches
Surat, Gujarat, India
Email: xwatches@gmail.com