At XWatches, we want you to receive your order in satisfactory condition.
Our return, replacement, and refund process is designed to address eligible issues with purchased products.
1. Return Eligibility
A return or replacement may be considered when:
- The product received is damaged
- The product is defective
- The wrong product was delivered
- The product is materially different from the product ordered
- Another issue covered by the applicable return terms has occurred
Eligibility may depend on the nature of the product and the circumstances of the order.
2. Return Request Period
Customers should contact XWatches within 7 days of delivery for an eligible return or replacement request.
Requests submitted after this period may not be accepted unless required by applicable law.
3. Product Condition
For eligible returns, the product should generally be:
- Unused
- In its original condition
- Returned with original packaging where applicable
- Returned with accessories supplied with the order
- Accompanied by the order details/invoice where required
Products that have been intentionally damaged, altered, misused, or excessively worn may not qualify for return.
4. Unboxing Evidence
For damaged, incorrect, or missing-item claims, XWatches may request photographs or an unboxing video showing:
- Outer packaging
- Shipping label
- Product packaging
- Product received
- Damage or issue
This information helps us investigate the claim with our logistics and fulfilment partners.
5. Wrong Product
If you receive a product different from what you ordered, please contact us promptly.
After verification, we may arrange a replacement or applicable refund.
6. Damaged or Defective Product
If your watch arrives damaged or has a manufacturing defect, please contact us within the applicable return period.
We may request photographs, videos, or other information before approving a return or replacement.
7. Non-Returnable Situations
A return may not be accepted where the issue is caused by:
- Normal wear and tear
- Accidental damage
- Improper use
- Water or moisture damage where the product is not covered for such damage
- Scratches or cosmetic damage caused after delivery
- Unauthorized modifications or repairs
- Missing accessories or packaging where they are required for the return
- Damage caused after delivery
8. Return Shipping
For an approved return caused by a verified product issue, XWatches may arrange or provide instructions for return shipping.
For other returns, shipping costs may be borne by the customer where applicable and legally permitted.
9. Refunds
Once an approved return is received and inspected, XWatches will determine the applicable resolution.
Depending on the circumstances, the resolution may include:
- Replacement
- Refund
- Store credit
- Another appropriate remedy
Refunds for prepaid orders will generally be processed to the original payment method or through an appropriate payment mechanism.
10. Refund Processing Time
After refund approval, processing time may depend on the payment gateway, bank, or financial institution.
The time taken for the amount to appear in the customer’s account may therefore vary.
11. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
In such cases, customers should contact customer support for available options.
12. Promotional Products
Products purchased under promotional offers may have specific return conditions.
The applicable conditions will be communicated as part of the relevant offer.
13. Consumer Rights
Nothing in this policy is intended to restrict any consumer rights available under applicable Indian law.
14. Contact
To request a return, replacement, or refund:
XWatches
Surat, Gujarat, India
Email: xwatches.in@gmail.com
Phone: 7990267475
