At XWatches, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Pincode
• Order and transaction details
• Product preferences and purchase history
• Information you provide when contacting customer support
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information reasonably required to operate and improve our services.

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Confirm payments and transactions
• Provide customer support
• Communicate order updates
• Process returns, replacements, refunds, or cancellations
• Improve our website, products, and services
• Prevent fraud and misuse
• Maintain records required for business, accounting, tax, and legal purposes
• Send promotional communications where permitted and where you have opted in

3. Payment Information

Payments may be processed through third-party payment service providers.

XWatches does not intentionally store complete debit-card, credit-card, UPI, or banking credentials on its own servers.

Payment information is handled according to the applicable policies and security practices of the payment provider.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functional
• Remember preferences
• Understand website traffic
• Improve website performance
• Provide relevant website functionality

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers such as:

• Shipping and logistics partners
• Payment processors
• Website and technology providers
• Customer-support providers
• Accounting or professional service providers
• Government authorities or law-enforcement agencies when legally required

We do not sell your personal information to third parties for their independent marketing purposes.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Choices

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, or deletion where applicable.

You may also request to stop receiving promotional communications.

8. Third-Party Links

Our website may contain links to third-party websites or services.

XWatches is not responsible for the privacy practices, security, or content of third-party websites.

9. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps as required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions or requests:

XWatches
Surat, Gujarat, India
Email: xwatches@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.