At XWatches, we want you to receive your order in satisfactory condition.

Our return, replacement, and refund process is designed to address eligible issues with purchased products.

1. Return Eligibility

A return or replacement may be considered when:

• The product received is damaged
• The product is defective
• The wrong product was delivered
• The product is materially different from the product ordered
• Another issue covered by the applicable return terms has occurred

Eligibility may depend on the nature of the product and the circumstances of the order.

2. Return Request Period

Customers should contact XWatches within 7 days of delivery for an eligible return or replacement request.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Product Condition

For eligible returns, the product should generally be:

• Unused
• In its original condition
• Returned with original packaging where applicable
• Returned with accessories supplied with the order
• Accompanied by the order details/invoice where required

Products that have been intentionally damaged, altered, misused, or excessively worn may not qualify for return.

4. Unboxing Evidence

For damaged, incorrect, or missing-item claims, XWatches may request photographs or an unboxing video showing:

• Outer packaging
• Shipping label
• Product packaging
• Product received
• Damage or issue

This information helps us investigate the claim with our logistics and fulfilment partners.

5. Wrong Product

If you receive a product different from what you ordered, please contact us promptly.

After verification, we may arrange a replacement or applicable refund.

6. Damaged or Defective Product

If your watch arrives damaged or has a manufacturing defect, please contact us within the applicable return period.

We may request photographs, videos, or other information before approving a return or replacement.

7. Non-Returnable Situations

A return may not be accepted where the issue is caused by:

• Normal wear and tear
• Accidental damage
• Improper use
• Water or moisture damage where the product is not covered for such damage
• Scratches or cosmetic damage caused after delivery
• Unauthorized modifications or repairs
• Missing accessories or packaging where they are required for the return
• Damage caused after delivery

8. Return Shipping

For an approved return caused by a verified product issue, XWatches may arrange or provide instructions for return shipping.

For other returns, shipping costs may be borne by the customer where applicable and legally permitted.

9. Refunds

Once an approved return is received and inspected, XWatches will determine the applicable resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Refund
• Store credit
• Another appropriate remedy

Refunds for prepaid orders will generally be processed to the original payment method or through an appropriate payment mechanism.

10. Refund Processing Time

After refund approval, processing time may depend on the payment gateway, bank, or financial institution.

The time taken for the amount to appear in the customer’s account may therefore vary.

11. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, customers should contact customer support for available options.

12. Promotional Products

Products purchased under promotional offers may have specific return conditions.

The applicable conditions will be communicated as part of the relevant offer.

13. Consumer Rights

Nothing in this policy is intended to restrict any consumer rights available under applicable Indian law.

14. Contact

To request a return, replacement, or refund:

XWatches
Surat, Gujarat, India
Email: xwatches@gmail.com

Cancellation Policy

At XWatches, we understand that customers may sometimes need to cancel an order.

1. Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

We will make reasonable efforts to process the cancellation request, but cancellation cannot be guaranteed once order processing or dispatch has begun.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is no longer possible, the customer may need to follow the applicable return process after delivery.

3. Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated through the original payment method or another appropriate payment mechanism.

The time required for the refund to reflect in the customer’s account depends on the payment provider or bank.

4. Cash on Delivery Orders

If a Cash on Delivery order is cancelled before dispatch, no payment refund is normally required because payment has not yet been collected.

Repeated cancellations or refusals of Cash on Delivery orders may result in restrictions on future COD orders.

5. Fraudulent or Suspicious Orders

XWatches reserves the right to cancel orders where there is a reasonable concern regarding:

• Fraud
• Duplicate orders
• Incorrect pricing
• Invalid customer information
• Payment irregularities
• Abuse of promotional offers
• Other suspicious activity

6. Incorrect Product Pricing

If an order is placed due to an obvious technical or pricing error, XWatches may cancel the order and refund any amount already paid.

7. How to Request Cancellation

To request cancellation, contact us as soon as possible with:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation

Email: xwatches@gmail.com

8. Contact

XWatches
Surat, Gujarat, India
Email: xwatches@gmail.com